Delivery


We deliver to the following European countries:

  • Germany
  • Austria
  • Italy
  • Ireland
  • Spain
  • Netherlands
  • France
  • Belgium
  • Sweden
  • Portugal
  • Greece
  • Cyprus
  • Finland
  • Romania
  • Denmark
  • Slovenia
  • Switzerland
  • Norway
  • Turkey
  • Croatia
  • Slovakia
  • Hungary
  • Czech Republic

We deliver to the following countries:

  •  USA
  • Canada
  • Australia
  • Hong Kong
  • Japan
  • Malaysia
  • Mexico
  • New Zealand
  • Singapore
  • South Korea
  • Israel
  • U.A.E.
  • India
  • Brazil
  • South Africa
  • Colombia
  • China

Estimated Despatch and Delivery Times

All International orders are processed and despatched from the Czech Republic on working weekdays only (not weekends or holidays). The number of days it takes for you to receive your order depends upon when an order is placed, the distance of travel, the type of delivery service in your home country and their customs clearance service.

These times are estimates:

Delivery to mainland Europe usually takes between 4 and 7 working days.
Delivery outside Europe usually takes between 5 and 12 working days.

VAT (SALES TAX)

21% VAT (SALES TAX) IS ONLY CHARGED IF DELIVERY IS TO A EUROPEAN EC FISCAL (VAT) AREA COUNTRY. IF DELIVERY IS OUTSIDE THE EUROPEAN EC FISCAL (VAT) AREA - then please see our NON-EU prices.
You need to complete your delivery address before we can determine whether VAT should be charged or not and to calculate the shipping charge.

IMPORT TAX / CUSTOMS DUTY

If delivery is outside the EUROPEAN EC FISCAL (VAT) AREA, an 'import tax / customs duty' may become payable when packages reach their destination country, and if so, YOU MUST PAY the import tax before you can receive packages.

We have no control over customs charges and cannot predict what they may be. Customs policies and charges vary widely from country to country; you may wish to contact your local customs office for clarification. We include appropriate customs documents. If you do NOT pay the import tax charge the package(s) may be returned to us by the Courier, and we will NOT provide a refund in this case.

Other Information

Delivery Charges vary depending upon the total product weight and country of destination. Fully complete your delivery address on the CHECKOUT page and your Delivery Charge will be calculated and displayed. We do not provide a list of delivery charges.

Please ensure that your delivery address is fully complete and accurate on the Checkout page - particularly make sure your DELIVERY COUNTRY is correct as this affects the delivery cost.

The cost of international delivery for singular, small and light-weight items is relatively high, but adding additional small items to your order will not in most cases increase your delivery charge.

Due to minimum international delivery charges, it is more cost-effective to order multiple items in one order rather than place separate orders at different times.

Be aware that your delivery date/time cannot be confirmed, but a tracking number can be provided on request.

Most packages must be signed for on receipt as proof of delivery. We do not accept orders with a PO Box for delivery.